Privacy Policy

1. Information We Collect

When you use our website, submit an enquiry, request a catalogue or contact us, we may collect: your name, phone number, email address, city, company name, product interests, order quantities and any message content you provide.

We also collect standard technical information automatically, such as IP address, browser type, pages visited and referral source, through server logs and analytics tools. This information is aggregated and does not personally identify you.

2. How We Use Your Information

We use the information you provide to respond to enquiries, prepare quotations, send requested catalogues, process and fulfil orders, provide customer support, and — only where you have opted in — contact you on WhatsApp or send occasional product updates.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

3. Sharing of Information

Your information may be shared with our logistics partners (for order delivery), our email service providers (to send communications you have requested), and government authorities where required by law. All service providers are bound by confidentiality obligations.

4. Data Retention

Enquiry and lead data is retained for up to 24 months from your last interaction with us, after which it is deleted or anonymised. Order and invoice records are retained as required by Indian tax and company law.

5. Cookies

Our website uses essential cookies for basic functionality and may use analytics cookies to understand how visitors use the site. You can disable cookies in your browser settings; the website will continue to function with reduced analytics accuracy.

6. Data Security

We use industry-standard safeguards — encrypted transmission (HTTPS), access controls and regular reviews — to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by writing to tirumalaindustries05@gmail.com. We will respond to verified requests within 30 days.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with material changes highlighted on the website.

9. Contact Us

For any privacy-related questions or requests, contact us at tirumalaindustries05@gmail.com or write to: No. 228/3A, Alamathi Village, Ponneri, Tiruvallur, Chennai - 600052, India.